Online Returns & Exchange Policy

Weir & Sons Online Returns policy is exclusive to the Weir & Sons website (www.weir.ie) and does not apply to the in-store returns policy. As a consumer you have a legal right to return or exchange all or part of your order for any reason at any time up to 28 days after you receive it. Weir & Sons Online operates a 28 Day Returns Policy.

We aim to refund all returns within a reasonable amount of time, but we guarantee that all refunds will be made within 10 days of receiving the returned goods. Refunds will be issued to the debit or credit card used to make your purchase. Refunds exclude the cost of delivery. You will be responsible for paying the cost of returning products to us (except where you return a Product that is faulty or not as described, in which case we will refund to you the cost of return). We are permitted by law to reduce refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.


Please note:

Any Product(s) you return must be presented in its original, saleable condition with all original packaging, certificates, and other enclosures.

We reserve the right to refuse the return of any Product(s) when:

  • Item(s) that have been worn, used, modified, or damaged.
  • Item(s) that have been engraved and personalised in any way.
  • Special orders.
  • Item(s) received as a gift may only be returned for an exchange
  • For hygiene purposes, earrings (pierced earrings) unless they are faulty, cannot be returned.

 

 

Return an order by Post

If you wish to return item(s) for exchange or refund by post, please:

  • Complete and send us the Online Order Returns form received with your order. If you no longer have this, please email customersupport@weirandsons.ie.
  • Please return the product(s) in original packaging and condition to our returns address within 28 days of delivery:

    Weir & Sons Online Returns
    96 -99 Grafton Street,
    Dublin 2,
    Ireland


Weir & Sons takes no responsibility for the loss of items in transit for a return to us. We advise that you please return your item(s) by registered or other insured and tracked postal service and retain a proof of postage until your refund or exchange is complete. Alternatively, you can return your items by hand in-store using the same returns form.



Return an order in-store

Online orders can be returned to Weir & sons Grafton Street or Dundrum Town centre for exchange or refund in 28 days of delivery. If you wish to return an item(s) in store, please:

    • Provide the invoice received with your order.
    • Complete the Online Order Returns form received with your order. If you no longer have this, please email customersupport@weirandsons.ie
    • Return your product(s) unworn and in pristine condition, accompanied with the original box and guarantee.

 

Item(s) can be exchanged for any other item to the same or greater value in-store. Refunds cannot be authorized in-store but will be issued on the basis that items are in perfect condition and within 10 working days of the items being received by Weir & Sons.

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