Terms and Conditions of Online Sales
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland, Tel: +353 1 677 9678
- General Provisions
1.1 These Terms and Conditions of Online Sales (the “Terms”) explain how you may buy products (“Products”) from the following websites: www.weirs.ie and www.weirandsons.ie and all associated web pages (the “Websites”). In these Terms, the following terms shall have the following meanings:
'We, us or our' means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and VAT number IE 8/s/40546K and having its registered office at 96-99 Grafton Street, Dublin 2; and
'You, your or Customer' means the person buying Products from the Website.
1.2 When buying any Products you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you will not be allowed to buy any unless we agree otherwise. It is in your own interest to read the Terms carefully before buying any Products. If you have any questions about these Terms, please contact us by email on firstname.lastname@example.org.
1.3 All orders for Products and services from the Website are accepted by us subject to these Terms, which (unless otherwise specifically agreed in writing by a Director of Weir & Sons) override and exclude any other terms stipulated or incorporated or referred to by the Customer whether in the order or during any negotiations or any course of dealing established between Weir & Sons and the Customer, and constitute the entire understanding between Weir & Sons and the Customer for the sale of Products or the provision of any services relating to them.
1.4 These Terms are only available in English. No other languages will apply to these Terms.
1.5 An electronic copy of each order is held by us but will not be accessible to you. If you need any further information on the Contract or any orders you have placed with us, please write to us at the following address: Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
1.6 If you are under 18, you may use the Website only with the involvement of a parent or guardian. Your use of and registration on the Website is void where prohibited.
1.7 Please note that certain Products that we supply and sell may have specific manufacturer’s terms and conditions that apply to them. They are set out on the relevant webpage of the Product. Such specific terms and conditions are outside of the scope of the present Terms and are not within the power, control and discretion of Weir & Sons.
2. Opening an Account and Placing an Order on the Website
2.1 To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout. When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order.
2.3 You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to your account.
2.4 When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Weir & Sons shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us. If we are suspicious of any fraudulent activity coming from your account, we reserve the right to refuse you access to your account and can delete the account.
2.5 The steps required for you to order Products from the Website are as follows:
2.5.1 You place an order on the Website by adding the selected Good(s) to your Shopping Cart and completing the online checkout process. The display of Products on the Website does not constitute an offer to sell them as described, or to sell any Products at all. By completing the online checkout process, you are making an offer to buy which incorporates these terms.
2.5.2 When your order is placed with us at the end of the online checkout process, an automatic e-mail will be sent to you acknowledging the receipt of your order. This does not mean that your order has been accepted by us.
2.5.3 When your order has been accepted an automatic confirmation email (the “Confirmation Email”) will be sent to you that confirms this. If you have ordered several Products in the same order, you may receive a Confirmation Email for one or some but not all of the Products at one particular time. Only the Product(s) which has (have) been confirmed in a Confirmation Email will be dispatched.
2.5.4 Weir & Sons reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. You will receive an email notifying you of the refusal to supply or cancellation of your order. The email can be sent before or after you receive the Confirmation Email is per Clause 1.1.4 above. The refusal or cancellation could typically occur (by way of an example and not to serve as an exclusive list) because:
(a) the Products are not available;
(b) we cannot obtain authorisation of your payment;
(c) you are not permitted to purchase the Products; and
(d) there has been an error by us on the pricing or description of the Products.
2.6 When placing an order on the Website, you should take care to ensure that all of the information that you provide to us is correct. Please ensure that you take enough time to read and check your order before submitting it to us. We appreciate that from time to time errors might be made. If you need to correct any errors after your order has been submitted please contact us as soon as practically possible.
3. Product Descriptions and faulty Products
3.1 We have taken reasonable precautions to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
- orders will only be accepted if there are no material errors in the description of the goods or their prices;
- unless otherwise stated, prices quoted are only valid during your browser session.
- packaging may vary from that shown on the Website;
- whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery;
- whiles all weights, sizes and measurements set out on the Website are as accurate as possible there may be a tolerance of up to 10% in such weights, sizes and measurements; and
- all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer an alternative Product(s) of equal or higher quality and value. You may refuse to accept such substitutes, in which case we will offer you a refund and let you know how long such an offer remains open for.
3.2 Any Products sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the Website. Such Products may not necessarily be in perfect condition so please check that they of a satisfactory quality for their intended particular use.
4. Your right to cancel
4.1 If you are contracting with us as a consumer online or phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in Ireland by European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013) with effect from 13 June 2014 ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.
4.2 If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that statutory rights of cancellation under the CRD do not apply to certain products (for example, made to measure orders, earrings (for hygiene reasons, unless their packaging includes a hygiene seal and it has been left unbroken) and personalised/engraved items).
4.3 To exercise your right of cancellation, you must inform us of your decision to cancel the contract by emailing us at email@example.com before returning the Products. Products must be returned to 96 Grafton Street, Dublin 2, Ireland without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us. Products should be returned in their original condition in or with their original packaging and seals unbroken. The original tag must not have been tampered with and must still be attached to the Products returned. You should also include a return note and proof of purchase. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
4.4 We will process your refund within 14 days of receipt of your parcel. Unless you are returning the Products because of a defect or the Products were not as described, you are responsible for the cost of returning the Products to us.
4.5 We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when returning items. Title and risk to the Products shall only pass back to us once they are received by us.
4.6 If you wish to change or cancel a Contract after you receive the Confirmation Email, it may not always be possible to stop your order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please return the order and we will reimburse you.
5.1 All prices quoted on the Website are exclusive of delivery charges, which are to be paid by the Customer. Delivery charges and timescales vary depending on the type of Products ordered and the delivery address. You’ll find full details of our delivery charges [insert link].
5.2 The estimated date for delivery of the Products will be set out in the Confirmation Email. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the Products.
5.3 We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused, including delays in meeting delivery dates caused by public holidays and/or bank holidays and/or force majeure events arising in Ireland and/or elsewhere. Where you have ordered more than one (1) item, we may make delivery in one (1) or more instalments.
5.4 Products will be delivered to the address that you gave to us. We use a courier to deliver our Products to the delivery address provided by you, as stated in the Confirmation Email. If nobody is available to accept delivery of the Products, please e-mail or telephone Weir & Sons, alternatively the courier will redirect the parcel to a local hub or attempt redelivery at a later date. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
6.1 You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. We may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.
During the checkout process, you will be asked to enter your payment details. If you place an order on our Website, then you acknowledge and agree that: (i) we will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that we may use tools, software or services of payment processors to process transactions on your behalf; and (iv) if your payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that we reasonably prescribe.
6.3 All card payments are subject to authorisation by your card issuer. We will take payment at the same time as you place your order or shortly before shipment of your order (depending on the payment method chosen),
6.4 The price of the Products:
(a) includes VAT at the applicable rate, unless they are expressly quoted as not including VAT. Any Products sold outside the EU will have the VAT deducted at the point of sale by us and the Customer will be liable for any taxes/import duties/charges incurred in their jurisdiction;
(b) does not include the cost of delivering the Products; and
(c) is quoted in euro (€)(EUR).
7.1 We will perform our obligations under these Terms with reasonable care and skill. Nothing in these Terms limits our liability for personal injury or death caused by our negligence, fraud or any matter that cannot be limited or excluded by law. Nothing in these Terms will affect your legal rights.
7.2 You have certain rights as a consumer, including legal rights relating to faulty or incorrectly described goods. For further information about your legal rights contact your local Citizens Information Centre.
7.3 Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
7.4 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
7.5 You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
7.6 In any event we will not be liable for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise), for indirect losses which happen as a side effect of the main loss or damage (such as loss of profits or loss of opportunity) even if advised of the possibility of such damages.
8.1 Title and Risk
Title in the Products shall pass to the Customer when payment has been made under the Contract.
Risk in the Products shall pass to the Customer upon delivery of the Products.
8.2 Resizing of Rings
If you order a ring, and it is so required, you will be entitled to one (1) adjustment under our complimentary re-sizing service.
We reserve the right to change and update these Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Terms that apply. In the event of a change or an update to these Terms and Conditions we will endeavour to flag it in an appropriate way on the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms.
If you do have a complaint please contact us at the details provided. We aim to deal with complaints speedily, efficiently and sympathetically. All complaints are logged, investigated and replied to.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr.
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
8.6 Applicable Law
Any matters that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of the Republic of Ireland and subject to the non-exclusive jurisdiction of the courts of the Republic of Ireland.
General Website Terms and Conditions of Use
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland. Tel: +353 1 677 9678
1. About our terms and conditions
1.2 References in these terms to the Site includes the following websites: www.weir.ie , www.weirandsons.ie and all associated web pages.
1.5 If you do not agree with or accept any of these terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact firstname.lastname@example.org.
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Unwanted has the meaning given to it in clause 5.1;
use policy means the policy which governs your permitted use of the Site;
Website terms and
conditions of supply means the terms and conditions which will apply to you ordering goods using the Site;
We, us or our means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and having its registered office at 96-99 Grafton Street, Dublin 2. References to us in these terms also includes our group companies from time to time;
You or your means the person accessing or using the Site or its Content.
2. Using the Site
2.1 The Site is for your personal and non-commercial use only.
2.2 You agree that you are solely responsible for:
2.2.1 all costs and expenses you may incur in relation to your use of the Site; and
2.2.2 keeping your password and other account details confidential.
2.3 The Site is intended for use only by those who can access it from within Ireland. We may accept orders for delivery to locations outside of Ireland although this may depend on certain customs, legal and other practical restrictions. If you choose to access the Site from locations outside Ireland or place orders for delivery to locations outside Ireland, you are responsible for compliance with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at email@example.com.
2.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Website terms and conditions, any terms or policies to which they refer or any applicable law.
3. Ownership, use and intellectual property rights
3.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these terms and conditions. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
3.2 Nothing in these terms and conditions grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
3.3 The Weir & Sons trade mark used on the Site is our trademark and any third party marks used on the Site (if any) are trade marks of the respective third party owner. Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
4.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an end user licence agreement). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you.
4.2 All such software is solely for your personal use in a non-commercial manner.
4.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these terms and conditions and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.
5. Submitting information to the Site
5.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (‘Unwanted Submissions’). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6. Accuracy of information and availability of the Site
6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
6.2 We may suspend or terminate operation of the Site at any time as we see fit.
6.3 You may have certain legal rights when using the Site (such as if the Website terms and conditions of supply apply to you. These are also known as ‘statutory rights’ as they are derived from laws such as the Sale of Goods and Supply of Services Act 1980 (as this Act has been amended from time to time). The law gives you certain legal rights including that the goods are of satisfactory quality, as described, and fit for their purpose. Nothing in these terms and conditions affects these legal rights.
6.4 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
7. Hyperlinks and third party sites
7.1 The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
8 Limitation on our liability
8.1 Except for:
8.1.1 death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);
8.1.2 fraud or fraudulent misrepresentation;
8.1.4 we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time these terms and conditions are entered into. We are not responsible for indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
9. Events beyond our control
9.1 We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
10.1 These terms are dated 16 June 2014. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.
11.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of Ireland will have exclusive jurisdiction in relation to the Terms. Relevant Irish law will apply to these Terms.
Website Acceptable Use Policy
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland. Tel: +353 1 677 9678
1.1 Together with our General Website Terms and Conditions, this acceptable use policy governs how you may access and use the Site.
Submission or means any text, images, video, audio or other multimedia
submissions content, software or other information or material submitted by you or other users to the Site;
We, us or our means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and having its registered office at 96-99 Grafton Street, Dublin 2. References to us in these terms also includes our group companies from time to time; and
You or your means the person accessing or using the Site or its Content.
2. Acceptable use
2.1 We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information about us and ordering our products. Use of the Site in any other way, including in contravention of any restriction on use set out in this policy, is not permitted. If you do not agree with the terms of this policy, you may not use the Site.
3. Restrictions on use
3.1 As a condition of your use of the Site, you agree:
3.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this policy or our General website terms and conditions of use;
3.1.2 not to use the Site to commit any act of fraud;
3.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code
3.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;
3.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information i.e. phishing;
3.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
3.1.7 not to use the Site in any manner that harms minors;
3.1.8 not to promote any unlawful activity;
3.1.9 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
3.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
3.1.11 not to attempt to circumvent password or user authentication methods; and
3.1.12 to comply with the provisions relating to our Intellectual Property Rights and Software contained in our General website terms and conditions of use.
4. Bulletin boards, chat rooms and other interactive services
4.1 We may make bulletin boards, chat rooms or other communication (‘Interactive Services’) available on the Site.
4.2 We are not obliged to monitor or moderate Submissions to Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
4.3 We may remove or edit any Submissions to any of our Interactive Services whether they are moderated or not.
4.4 Any Submission you make must comply with our Submission standards set out below.
5. Submission standards
5.1 Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our absolute discretion. In particular, you warrant that any Submission or communication is:
5.1.1 your own original work and lawfully submitted;
5.1.2 factually accurate or your own genuinely held belief;
5.1.3 provided with the necessary consent of any third party;
5.1.4 not defamatory or likely to give rise to an allegation of defamation;
5.1.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and
5.1.6 unlikely to cause offence, embarrassment or annoyance to others.
6. Linking and framing
6.1 You may create a link to our Site from another website without our prior written consent provided no such link:
6.1.1 creates a frame or any other browser or border environment around the content of our Site;
6.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
6.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
6.1.4 is placed on a website that itself does not meet the acceptable use requirements of this policy.
6.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
7 Using the Weir & Sons name and logo
7.1 You may not use our trade marks, logos or trade names except in accordance with this policy and our General website terms and conditions of use. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines.
8.1 We shall apply the terms of this policy in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
9.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of Ireland will have exclusive jurisdiction in relation to the Terms. Relevant Irish law will apply to these Terms.
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland. Tel: +353 1 677 9678
For the purposes of the Data Protection Acts 1988 and 2003, Weir & Sons ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name and address) whenever you complete an online form.
For example, we will obtain your personal data when you purchase goods or services. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of providing our goods and services to you.
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide goods and services, improve and personalise our service to you.
How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
- to help us identify you and any accounts you hold with us;
- research, statistical analysis and behavioural analysis
- customer profiling and analysing your purchasing preferences;
- marketing—see 'Marketing and opting out', below;
- fraud prevention and detection;
- billing and order fulfilment;
- credit scoring and credit checking—see 'Credit checking', below;
- customising this website and its content to your particular preferences;
- to notify you of any changes to this website or to our services that may affect you;
- security vetting; and
- improving our services.
Marketing and opting out
If you have given permission, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email about our products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.
Disclosure of your personal data
We may disclose your personal data to:
- other companies within our group;
- our agents and service providers;
- credit reference agents—see 'Credit checking', below;
- law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
- our business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and username that are unique to you;
we store your personal data on secure servers; and
payment details are encrypted using SSL technology.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices; and
give consent to the transfer of his/her personal data abroad.
Transfers of data out of the EEA
Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
You have the right, subject to the payment of a small fee (currently €6.35), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
put your request in writing;
include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
attach a cheque in the amount of €6.35 made payable to Weir & Sons; and
specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you (eg account number, username, registration details); and
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
- put your request in writing with a header that says 'Unsubscribe';
- provide us with enough information to identify you (eg account number, username, registration details); and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org or you can write to us at our registered office located at 96-99 Grafton Street, Dublin 2, Ireland or call us on +353 1 677 9678.