General Website Terms and Conditions
General Website Terms and Conditions
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
Tel: +353 1 677 9678
Email: customerservice@weir.ie
Our obligations arising from contracts will be considered to be suspended during the period in which the act of God reasons occur and we will benefit from an extension of the period to fulfil such obligations, for a period equal to the duration act of God reasons.
TO PROTECT YOUR OWN INTERESTS YOU MUST READ AND UNDERSTAND THE FOLLOWING IMPORTANT TERMS BEFORE PURCHASING GOODS FROM OUR SITE. If you are uncertain as to your rights under these Terms or you want any explanation about them please e-mail or telephone our Customer Service Department, at the e-mail address and telephone number set out above.
When you buy Goods from us under these Terms you have legal rights. These are also known as ‘statutory rights’ as they are derived from laws such as the Sale of Goods and Supply of Services Act 1980 (as this Act has been amended from time to time). The law gives you certain legal rights including that the Goods are of satisfactory quality, as described, and fit for their purpose. Nothing in these Terms affects these legal rights. Further information on your legal rights can be obtained from your local Citizens’ Information Board.
1. Introduction
1.1 These Terms explain how you may buy Goods from the Site. You should read the following Terms carefully before buying any Goods. When buying any Goods you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you will not be allowed to buy any Goods unless we agree otherwise. If you have any questions about these Terms, please contact us by email on customerservice@weir.ie
1.2 All orders for Goods and services from the Site are accepted by us subject to these Terms, which (unless otherwise specifically agreed in writing by a Director of Weir & Sons) override and exclude any other terms stipulated or incorporated or referred to by the Customer whether in the order or during any negotiations or any course of dealing established between Weir & Sons and the Customer, and constitute the entire understanding between Weir & Sons and the Customer for the sale of Goods or the provision of any services relating to them.
1.3 These Terms are only available in English. No other languages will apply to these Terms. The details of the Contract will not be filed by us. If you need any further information on the Contract or any orders you have placed with us, please write to us at the following address: Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
2. Definitions
2.1 In these Terms, the following words have the following meanings:
- 'Additional Terms' : has the meaning given to it in Clause 2.2.2;
- 'Confirmation E-Mail': has the meaning given to it in Clause 2.1.4;
- 'Contract': has the meaning given to it in Clause 2.1.4;
- ‘Good or Goods’: means the good(s) described in the Confirmation Email;
- ‘Site’: includes the following websites: www.weirs.ie and www.weirandsons.ie and all associated web pages;
- ‘Specific Terms': has the meaning given to it in Clause 2.2.1;
- ‘Terms': the terms and conditions set out in this document, any Additional Terms and any Specific Terms;
- ‘'We, us or our': means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and VAT number IE 8/s/40546K and having its registered office at 96-99 Grafton Street, Dublin 2; and
- 'You, your or Customer': means the person buying Goods from the Site.
3. Ordering Goods from the Site
3.1 The steps required to create the Contract between you and us are as follows:
3.1.1 You place an order on the Site by adding the selected Good(s) to your Shopping Cart and completing the online checkout process. The display of Goods on the Site does not constitute an offer to sell them as described, or to sell any goods at all. By completing the online checkout process, you are making an offer to buy which incorporates these terms.
3.1.2 When your order is placed with us at the end of the online checkout process, we will e-mail you to acknowledge that we have received your order. This order acknowledgement does not, however, mean that your order has been accepted by us.
3.1.3 We may send you an e-mail to say that we do not accept your order. This is typically for the following reasons:
- the Goods are not available;
- we cannot obtain authorisation of your payment;
- you are not permitted to purchase the Goods; and
- there has been an error by us on the pricing or description of the Goods
3.1.4 We will only accept your order when we send you an e-mail that confirms this ('Confirmation E-mail'). At this point, a legally binding contract will be in place between you and us and at this point we will despatch the Goods to you ('Contract'). Any Goods on the same order which we have not confirmed in an order confirmation to have been despatched do not form part of that contract. We reserve the right to decline any order, without giving a reason.
3.1.5 When you order Goods from the Site, Specific Terms or Additional Terms or both may apply as follows:
- Certain Goods that we sell may have specific terms and conditions that apply to it which are set out on the relevant webpage ('Specific Terms’); We may also add to or replace these terms and conditions with additional terms and conditions ('Additional Terms'). This may happen, for example, for security, legal or regulatory reasons. We will e-mail to let you know if we intend to do this by giving you one (1) month’s notice. You may end the Contract at any time by giving one (1) month’s notice if we tell you that Additional Terms will apply to the Contract.
- When you buy Goods from us under any Specific Terms or any Additional Terms you have legal rights. These are also known as ‘statutory rights’ as they are derived from laws such as the Sale of Goods and Supply of Services Act 1980 (as this Act has been amended from time to time). The law gives you certain legal rights including that the Goods are of satisfactory quality, as described, and fit for their purpose. Nothing in any Specific Terms or any Additional Terms affects these legal rights. Further information on your legal rights can be obtained from your local Citizens’ Information Board.
- When placing an order on the Site, you should take care to ensure that all of the information that you provide to us is correct although we appreciate that from time to time errors might be made. Therefore, please ensure that you take enough time to read and check your order before submitting it to us. If you need to correct any errors you can do so before submitting it to us.
- If you are less than 18 years old you may not purchase any Goods from the Site. If you are under 18, you may use the Site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.
3.1.6 While we try to ensure that:
- all weights, sizes and measurements set out on the Site are as accurate as possible there may be a tolerance of up to 10% in such weights, sizes and measurements; and
- the colours of our Goods are as accurately displayed as possible on the Site the actual colours that you see on your computer may vary depending on the monitor that you use.
- Any Goods sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the Site. Such Goods may not necessarily be in perfect condition so please check that they of a satisfactory quality for their intended particular use. Unless otherwise stated, prices quoted are only valid during your browser session.
3.1.7 These Terms cannot be varied except by changes made by us on the Site, which we may make from time to time. Proposed changes to the Terms will be notified to you by an update on our Site and your use of the Site after such update shall be taken as your full acceptance of such changes.
4. Nature of the Goods and Faulty Goods
4.1 The law gives you certain legal rights if any of our Goods are faulty. You have rights relating to refunds and to have such Goods repaired or replaced if realistically possible. Nothing in these Terms affects these legal rights. If you want us to repair or replace the Goods or want a refund please e-mail or telephone, at the e-mail address and telephone number set out herein as soon as reasonably possible. Further information on your legal rights on faulty Goods can be obtained from your local Citizens’ Information Board.
4.2 The packaging of the Goods may vary from that shown on the Site.
4.3 If you order Goods and we accept the order, we reserve the right to notify you at any time before delivery of the unavailability of the particular Goods ordered. You can then cancel the Contract and we will refund you all money paid in full. Alternatively, you can accept any equivalent product we offer to you.
4.4 If we experience difficulties in supplying certain Goods we may need to substitute them with alternative Goods of equal or better standard and value. We will try to e-mail to let you know if we intend to do this but this may not always be possible. You may refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
4.5 In the case of an item being unavailable to order from the supplier, we reserve the right to cancel your order and refund you in full within 5 working days of the order being placed. We will notify you by email if this occurs.
5. ‘Cooling off’ Period and your Right to cancel the contract
5.1 You have a legal right to cancel the Contract during the ‘cooling off’ period set out in this clause 4. During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want Goods that you have bought you may tell us that you want to cancel the Contract and obtain a refund. Further information on your legal rights can be obtained from your local Citizens’ Information Board.
5.2. Your rights to cancel the Contract do not apply in certain limited circumstances.
5.3 Your right to cancel the Contract starts from the date when the Contract is entered into in accordance with Clause 2.1.4 (ie when the Confirmation E-mail is sent by us). If you have already received the Goods, you have a ‘cooling off’ period of 7 working days when you may cancel the Contract. This 7 day period:
- starts to run the day after you receive the Goods; and
- includes only working days so does not include Saturdays, Sundays or any bank holidays.
5.4 Please contact us if you want to cancel the Contract. In order to exercise your right to cancel the Agreement and to return the Goods to us you must obtain cancellation authorisation by emailing us customerservice@weir.ie before returning the Goods. Goods must be returned to 96 Grafton Street, Dublin 2, Ireland as soon as possible in their original condition with packaging complete and seals unbroken. The original tag must not have been tampered with and must still be attached to the Goods returned. You should also include a return note and proof of purchase.
5.5 As soon as possible after you contact us to cancel the Contract (and, in any event, within thirty (30) calendar days), we will refund the price of the Goods and any delivery charges paid for by you. If you are cancelling the Contract and returning the Goods because of a defect or the Goods were not as described, we will also refund any reasonable costs that you incur in returning the Goods to us. Any refunds will be made on the debit card or the credit card which you used to pay for the Goods.
5.6 If you have already received the Goods (for example, if the Goods have been delivered to you) you must return them to us as soon as possible. You have a legal duty to keep the Goods in your possession, to take reasonable care of them and not to use them before you return them to us. Unless you are returning the Goods because of a defect or the Goods were not as described, you are responsible for the cost of returning the Goods to us.
5.7 We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when returning items. Title and risk to the Goods shall only pass back to us once they are received by us.
5.8 No refund will be made until the Goods are returned to us. Goods should be returned to us within five (5) working days of you notifying us of your intention to cancel the Contract. Notifying us of your intention to cancel the Contract does not extend the time within which you can return the Goods to us (i.e. we must receive the Goods back within thirty (30) days of delivery to you).
5.9 If you wish to change or cancel a Contract after you receive the Confirmation Email, it may not always be possible to stop your order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please return the order and we will reimburse you.
5.10 Please note that your right to return goods does not apply to certain goods. For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty. Items engraved cannot be refunded unless they are defective or faulty.
6. Delivery
6.1 All prices quoted on the Site are exclusive of delivery charges, which are to be paid by the Customer.
6.2 The estimated date for delivery of the Goods will be set out in the Confirmation Email. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the Goods.
6.3 Delivery of the Goods will take place when we deliver them to the address that you gave to us. We use An Post to deliver our Goods to the delivery address provided by you, as stated in the Confirmation Email; if nobody is available to take delivery of the Goods, please e-mail or telephone at the e-mail address and telephone number set out herein so as to rearrange delivery. You will be responsible for the Goods when delivery has taken place (including ensuring that you follow any instructions or manuals provided with the Goods) and you will own the Goods when we receive payment in full for it and any respective delivery charges.
6.4 We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused, including delays in meeting delivery dates caused by public holidays and/or bank holidays and/or acts of God arising in Ireland and/or elsewhere. Where you have ordered more than one (1) item, we may make delivery in one (1) or more instalments.
6.5 Subject to clause 2.8, delivery charges for shipping to addresses in Ireland and Europe are as follows:
- €5.00 for delivery within Ireland, estimate 4-7days;
- €15.00 for delivery to the UK and Europe, estimate 5-9 days;
- €30.00 for delivery to all countries outside the EU 5-9days.
6.6 Subject to clause 2.8, complimentary shipping is available for orders in excess of €100.00.
7. Payment
7.1 Payment is collected from your credit/debit card at the same time that your Confirmation Email is sent, and before the Goods are delivered.
7.2 We will do all that we reasonably can to ensure that all of the information which you provide to us when paying for the Goods is secure by using an encrypted secure payment mechanism but in the absence of negligence of our part we will not be liable for any loss that you may suffer if a third party gains unauthorised access to any information that you provide to us.
7.3 Nothing in this clause affects your legal rights to cancel the Contract during the ‘cooling off’ period under Clause 4.
7.4 The price of the Goods:
- includes VAT at the applicable rate, unless they are expressly quoted as not including VAT. Any Items sold outside the EU will have the VAT deducted at the point of sale by us and the Customer will be liable for any taxes/import duties/charges incurred in their jurisdiction;
- does not include the cost of delivering the Goods; and
- is quoted in euro (€)(EUR).
8. End of the Contract
8.1 The If the Contract is ended it will not affect our right to receive any money which you owe to us under the Terms.
8.1.1 Limitation on our liability except for:
- death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);
- fraud or fraudulent misrepresentation; and
- breach of any of the provisions implied into these Terms under theSale of Goods and Supply of Services Act 1980 (or any other law),
- we will only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at the time these Terms are entered into.
- are not under any circumstances responsible, by reason of any representation or warranty, condition or other term or any duty of common law, or under the express terms of these terms, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise), for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity) and whether occasioned by our negligence, or that of our employees or agents or otherwise, even if advised of the possibility of such damages.
8.1.2 No Other Liability: We will have no liability to you other than as described in clause 8, whether under these Terms or on any other basis including liability in tort as a result of the sale of the Goods and at all times our liability to you shall be limited to an amount not exceeding the price actually paid by you in relation to the Goods giving rise to the liability.
8.1.3 Non-Excludable Liability: Nothing in this these Terms shall operate to exclude or limit any statutory rights which cannot be legally excluded or limited, including the statutory rights of a Customer.
8.1.4Title and Risk:
- Title in the goods shall pass to the Customer when payment has been made under the Contract.
- Risk in the goods shall pass to the Customer upon delivery of the goods.
8.1.5 Resizing of Rings: If you order a ring, and it is so required, you will be entitled to one (1) adjustment under our complimentary re-sizing service. If a ring has been resized/altered there will be a restocking fee of €150 if returned.
8.1.6 Warranties We warrant that:
- at the time of entry into the Contract, we will have title to sell the Goods to you; and
- the Goods sold to you will conform with the specification for them published by us or their manufacturer.
8.1.17 Remedy: Subject to clause 9, if we are in breach of the warranties given by us under clause 13, our liability shall be limited to:
- replacement of the Goods concerned; or
- at our option, reimbursement of the price.
8.1.8 Force Majeure: We are not liable for delays in performance (including delivery or service) caused by circumstances beyond our reasonable control and will be entitled to a time extension for performance. Examples include strikes, problems with suppliers or transport, industrial relations problems, exchange fluctuations, governmental or regulatory reaction and natural disasters or other Acts of God. In these circumstances, we may at our sole option delay the performance of, or cancel the whole or any part of the contract without liability to the Customer. If we cancel part of the Contract, the Customer shall pay for the Goods delivered on a pro rata basis. If the conditions last for more than two (2) months, the Contract may be terminated by either party without compensation.
8.1.9 Disputes: You must notify us of queries and/or complaints in writing within fourteen (14) days of receipt of the Goods. We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, and the parties hereby agree that the relevant Irish courts will have exclusive jurisdiction in relation to the Terms and the parties hereby irrevocably submit to the exclusive jurisdiction of the Irish courts. Irish law will apply to these Terms.
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General Website Terms and Conditions of Use
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
Tel: +353 1 677 9678
Email: customerservice@weir.ie
1. About our terms and conditions
1.1. These terms of use explain how you may use this website (the‘Site’).
1.2 References in these terms to the Site includes the following websites: www.weir.ie, www.weirandsons.ie and all associated web pages.
1.3 You should read these terms and conditions carefully before using the Site.
1.4 By accessing or using this Site or otherwise indicating your consent, you agree to be bound by these terms and conditions and the documents referred to in them.
1.5 If you do not agree with or accept any of these terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact sales@weirandsons.ie.
1.7 Definitions:
- 'Content' : means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
- 'Unwanted Submission' : has the meaning given to it in clause 5.1;
- ' Website acceptable use policy ' : means the policy which governs your permitted use of the Site;
- ' Website cookie policy ' : means the policy which governs how we use cookies in the Site;
- ' Website privacy policy ' : means the policy which governs how we process any personal data collected from you;
- ' Website terms and conditions of supply ' : means the terms and conditions which will apply to you ordering goods using the Site;
- ' We, us or our ' : means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and having its registered office at 96-99 Grafton Street, Dublin 2. References to us in these terms also includes our group companies from time to time;
- ' You or your ' : means the person accessing or using the Site or its Content;
1.8 Your use of the Site means that you must also comply with our Website acceptable use policy, our Privacy policy, our Cookie policy and our Website terms and conditions of supply.
2. Using the Site
2.1 The Site is for your personal and non-commercial use only.
2.2 You agree that you are solely responsible for:
2.2.1 all costs and expenses you may incur in relation to your use of the Site; and
2.2.2 keeping your password and other account details confidential.
2.3 The Site is intended for use only by those who can access it from within Ireland. We may accept orders for delivery to locations outside of Ireland although this may depend on certain customs, legal and other practical restrictions. If you choose to access the Site from locations outside Ireland or place orders for delivery to locations outside Ireland, you are responsible for compliance with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at sales@weirandsons.ie.
2.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Website terms and conditions, any terms or policies to which they refer or any applicable law.
3. Ownership, use and intellectual property rights
3.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these terms and conditions. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
3.2 Nothing in these terms and conditions grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
3.3 The Weir & Sons trade mark used on the Site is our trademark and any third party marks used on the Site (if any) are trade marks of the respective third party owner. Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
4. Software
4.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an end user licence agreement). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you.
4.2 All such software is solely for your personal use in a non-commercial manner.
4.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these terms and conditions and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.
5. Submitting information to the Site
5.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (‘Unwanted Submissions’). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6. Accuracy of information and availability of the Site
6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
6.2 We may suspend or terminate operation of the Site at any time as we see fit.
6.3 You may have certain legal rights when using the Site (such as if the Website terms and conditions of supply apply to you. These are also known as ‘statutory rights’ as they are derived from laws such as the Sale of Goods and Supply of Services Act 1980 (as this Act has been amended from time to time). The law gives you certain legal rights including that the goods are of satisfactory quality, as described, and fit for their purpose. Nothing in these terms and conditions affects these legal rights.
6.4 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
7. Hyperlinks and third party sites
7.1 The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
8. Limitation on our liability
8.1 Except for:
8.1.1 death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);
8.1.2 fraud or fraudulent misrepresentation;
8.1.3 breach of any of the provisions implied into these terms and conditions under the Sale of Goods and Supply of Services Act 1980 (or any other law);
8.1.4 we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time these terms and conditions are entered into. We are not responsible for indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
9. Events beyond our control
9.1 We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
10. Variation
10.1These terms are dated 16 June 2014. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.
11. Disputes
11.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of Ireland will have exclusive jurisdiction in relation to the Terms. Relevant Irish law will apply to these Terms.
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Website Acceptable Use Policy
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
Tel: +353 1 677 9678
Email: customerservice@weir.ie
1. Introduction
1.1 Together with our General Website Terms and Conditions, this acceptable use policy governs how you may access and use the Site.
1.2 Definitions
- ' Site': includes the following websites: www.weir.ie, www.weirandsons.ie and all associated web pages;
- ' Submission or submissions': means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;
- ' We, us or our' : means Weir & Sons, an unlimited liability company incorporated under the laws of Ireland with company registration number 7597 and having its registered office at 96-99 Grafton Street, Dublin 2. References to us in these terms also includes our group companies from time to time; and
- ' You or your' : means the person accessing or using the Site or its Content.
2. Acceptable use
2.1 We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information about us and ordering our products. Use of the Site in any other way, including in contravention of any restriction on use set out in this policy, is not permitted. If you do not agree with the terms of this policy, you may not use the Site.
3. Restrictions on use
3.1 As a condition of your use of the Site, you agree:
3.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this policy or our General website terms and conditions of use;
3.1.2 not to use the Site to commit any act of fraud;
3.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code
3.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;
3.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information i.e. phishing;
3.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
3.1.7 not to use the Site in any manner that harms minors;
3.1.8 not to promote any unlawful activity;
3.1.9 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
3.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
3.1.11 not to attempt to circumvent password or user authentication methods; and
3.1.12 to comply with the provisions relating to our Intellectual Property Rights and Software contained in our General website terms and conditions of use.
4. Bulletin boards, chat rooms and other interactive services
4.1 We may make bulletin boards, chat rooms or other communication (‘Interactive Services’) available on the Site.
4.2 We are not obliged to monitor or moderate Submissions to Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
4.3 We may remove or edit any Submissions to any of our Interactive Services whether they are moderated or not.
4.4 Any Submission you make must comply with our Submission standards set out below.
5. Submission standards
5.1 Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our absolute discretion. In particular, you warrant that any Submission or communication is:
5.1.1 your own original work and lawfully submitted;
5.1.2 factually accurate or your own genuinely held belief;
5.1.3 provided with the necessary consent of any third party;
5.1.4 not defamatory or likely to give rise to an allegation of defamation;
5.1.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and
5.1.6 unlikely to cause offence, embarrassment or annoyance to others.
6. Linking and framing
6.1 You may create a link to our Site from another website without our prior written consent provided no such link:
6.1.1 creates a frame or any other browser or border environment around the content of our Site;
6.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
6.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
6.1.4 is placed on a website that itself does not meet the acceptable use requirements of this policy.
6.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link
7. Using the Weir & Sons name and logo
7.1 You may not use our trade marks, logos or trade names except in accordance with this policy and our General website terms and conditions of use. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines
8. Breach
8.1 We shall apply the terms of this policy in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
9. Disputes
9.1 We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of Ireland will have exclusive jurisdiction in relation to the Terms. Relevant Irish law will apply to these Terms.
10. Rolex Section
10.1 TERMS OF USE. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
10.2 PRIVACY POLICY. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
10.3 COOKIES POLICY. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
__________________________________
Website Privacy Policy
Weir & Sons, 96-99 Grafton Street, Dublin 2, Ireland.
Tel: +353 1 677 9678
Email: customerservice@weir.ie
This website is brought to you by Weir & Sons. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (the ‘Policy') carefully as it contains important information about how we will use your personal data.
For the purposes of Data Protection Acts 1988, 2003 and 2018, Weir & Sons ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).
1. Personal data we may collect about you
1.1 We will obtain personal data about you (such as your name and address) whenever you complete an online form.
1.2 For example, we will obtain your personal data when you purchase goods or services. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of providing our goods and services to you.
1.3 We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie Policy.
1.4 Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide goods and services, improve and personalise our service to you.
2. How we use your personal data
2.1 We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
- to help us identify you and any accounts you hold with us;
- administration;
- research, statistical analysis and behavioural analysis
- customer profiling and analysing your purchasing preferences;
- marketing—see 'Marketing and opting out', below;
- fraud prevention and detection;
- billing and order fulfilment;
- credit scoring and credit checking—see 'Credit checking', below;
- customising this website and its content to your particular preferences;
- to notify you of any changes to this website or to our services that may affect you;
- security vetting; and
- improving our services.
3. Marketing and opting out
3.1 If you have given permission, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email about our products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.
4. Disclosure of your personal data
4.1 We may disclose your personal data to:
- other companies within our group;
- our agents and service providers;
- credit reference agents—see 'Credit checking', below;
- law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
- our business partners in accordance with the 'Marketing and opting out' section above.
5. Keeping your data secure
5.1 We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and username that are unique to you;
- we store your personal data on secure servers; and
- payment details are encrypted using SSL technology.
5.2 While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
6. Monitoring
6.1 We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
7. Credit checking
7.1 To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
8. Information about other individuals
8.1 If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices; and
- give consent to the transfer of his/her personal data abroad.
9. Transfers of data out of the EEA
9.1 Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
10. Your rights
10.1 You have the right, subject to the payment of a small fee (currently €6.35), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing;
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
- attach a cheque in the amount of €6.35 made payable to Weir & Sons; and
- specify the personal data you want access to, including any account or reference numbers where applicable.
10.2 You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you (eg account number, username, registration details); and
- specify the information that is incorrect and what it should be replaced with.
10.3 You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
- put your request in writing with a header that says 'Unsubscribe';
- provide us with enough information to identify you (eg account number, username, registration details); and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.
11. Our contact details
11.1 We welcome your feedback and questions. If you wish to contact us, please send an email to customerservice@weir.ie or you can write to us at our registered office located at 96-99 Grafton Street, Dublin 2, Ireland or call us on +353 1 677 9678.
11.2 We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
12. Rolex Section
12.1 TERMS OF USE. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
12.2 PRIVACY POLICY. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
12.3 COOKIES POLICY. While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
General Website Terms and Conditions
1. Who we are and how to contact us?
Welcome to our website https://weirandsons.ie/ operated by Weir & Sons, a registered company with company number 7597 with a registered address of 96-99 Grafton Street, Dublin 2, Ireland.
You can contact us at +353 1 677 9678 or customerservice@weir.ie
1.2 When these Terms apply.
These terms govern:
- Your access to and use of our Site;
- The purchase of Goods offered by us on our Site.
1.3 Please read these Terms.
These Terms explain how you may buy Goods from the Site. You should read the following Terms carefully before buying any Goods. When buying any Goods you agree to be bound by these Terms. If you do not agree with any of these Terms, you will not be allowed to buy any Goods. If you have any questions, please contact us. These Terms are only available in English.
1.4 Other terms.
Other terms may apply to you:
- Certain Goods may have specific terms and conditions set out on the relevant webpage ('Specific Terms’).
- Our Privacy Policy and Cookie Policy also apply.
1.5 Use of our Site:
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national, or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
In the event of a breach of this clause, your right to use our Site will cease immediately.
2. Ordering Goods from the Site
2.1 The steps required to create the Contract:
- You place an order by adding selected Goods to your Shopping Cart and completing the online checkout process.
- When your order is placed, we will e-mail you to acknowledge receipt, but this does not mean your order has been accepted.
2.2 If we cannot accept your order.
We will notify you if we cannot accept your order, typically for the following reasons:
- The Goods are not available;
- We cannot obtain authorization for your payment;
- There has been an error in pricing or description.
2.3 How we will accept your order.
We will only accept your order when we send a ‘Confirmation E-mail’. At this point, a legally binding contract is formed.
3. If there is a problem with our Goods or service
3.1 How to tell us about problems.
If you have any questions or issues with any Goods or our service, please contact us.
4. If you would like to make changes
If you wish to make a change to the Goods you have ordered, please contact us. We will inform you if the change is possible.
5. Price and Payment
5.1 Where to find the price.
The price of the Good (including VAT) will be indicated on the order pages when you place your order.
6. Delivery
All prices quoted on the Site are exclusive of delivery charges, which are to be paid by the Customer.
7. Your rights to end the Contract
You can always end your contract with us, depending on certain conditions.
8. How to end the contract with us
8.1 Tell us you want to end the contract.
To end the contract, please contact us via phone or email.
9. Returning Goods
Goods must be returned in their original condition with packaging complete and seals unbroken.
10. Our right to end the Contract
We may end the contract if you break its terms.
11. Our responsibility for loss or damage
We are responsible for foreseeable loss or damage caused by us but not for business losses.
12. We are not responsible for delays outside of our control
If our supply is delayed by an event outside our control, we will notify you as soon as possible.
13. Disputes
Please contact us in writing as soon as possible if you have any disputes.
14. How we may use your personal information
We will use your personal information as set out in our Privacy Policy.
15. Other important terms
If you order a ring, you are entitled to one complimentary resizing.
These terms are governed by Irish law, and legal proceedings must be brought exclusively in the Irish courts.
General Website Terms and Conditions
1. Who we are and how to contact us?
Welcome to our website https://weirandsons.ie/ (the “Site”) operated by Weir & Sons, a registered company with company number 7597 with a registered address of 96-99 Grafton Street, Dublin 2, Ireland. You can contact us at +353 1 677 9678 or customerservice@weir.ie
1.2 When these Terms apply.
These terms govern:
- your access to and use of our Site;
- the purchase of Goods offered by us on our Site
1.3 Please read these Terms.
These Terms explain how you may buy Goods from the Site. You should read the following Terms carefully before buying any Goods, meaning the goods listed in your Confirmation Email (defined below). When buying any Goods you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you will not be allowed to buy any Goods If you have any questions about these Terms, please contact us. These Terms are only available in English.
1.4 Other terms.
They are other terms that may apply to you.
- Certain Goods that we sell may have specific terms and conditions that apply to it which are set out on the relevant webpage Specific Terms at [include link to Rolex terms for example].
- Our Privacy Policy and Cookie Policy also apply.
1.5 Use of our Site:
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- In the event of a breach of this clause, your right to use our Site will cease immediately.
2. Ordering Goods from the Site
2.1 The steps required to create the Contract between you and us are as follows:
- You place an order on the Site by adding the selected Good(s) to your Shopping Cart and completing the online checkout process. The display of Goods on the Site does not constitute an offer to sell them as described, or to sell any goods at all. By completing the online checkout process, you are making an offer to buy which incorporates these terms.
- When your order is placed with us at the end of the online checkout process, we will e-mail you to acknowledge that we have received your order. This order acknowledgement does not, however, mean that your order has been accepted by us.
2.2 If we cannot accept your offer.
In the unlikely event that we are unable to accept your order, we will send you an e-mail to say that we do not accept your order. This is typically for the following reasons:
- the Goods are not available;
- we cannot obtain authorisation of your payment;
- you are not permitted to purchase the Goods; and
- there has been an error by us on the pricing or description of the Goods
2.3 How we will accept your order.
We will only accept your order when we send you an e-mail that confirms this ('Confirmation E-mail'). At this point, a legally binding contract will be in place between you and us and at this point we will despatch the Goods to you ('Contract'). Any Goods on the same order which we have not confirmed in an order confirmation to have been despatched do not form part of that contract. We reserve the right to decline any order, without giving a reason.
2.4 We may make changes to these Terms.
We may vary these terms from time to time to reflect changes to our products, business priorities or for regulatory and /or legal reasons. We will e-mail you to let you know if we intend to do this by giving you one (1) months’ notice. You may end the Contract if we tell you that we are updating our terms.
2.5 We may suspend or withdraw our Site.
- Our Site is made available free of charge.
- We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
- When placing an order on the Site, you should take care to ensure that all of the information that you provide to us is correct although we appreciate that from time to time errors might be made. Therefore, please ensure that you take enough time to read and check your order before submitting it to us. If you need to correct any errors you can do so before submitting it to us.
2.6 You must be 18 years old to use our Site and purchase Goods from us.
2.7 Goods may vary slightly from their pictures.
Images of Goods on our Site are for illustrative purposes only. Although we have made every effort to outline the Good accurately on our website and in any documentation, we cannot guarantee that it will equate exactly to the description provided. While we try to ensure that:
- all weights, sizes and measurements set out on the Site are as accurate as possible there may be a tolerance of up to 10% in such weights, sizes and measurements; and
- the colours of our Goods are as accurately displayed as possible on the Site the actual colours that you see on your computer may vary depending on the monitor that you use.
- Any Goods sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the Site. Such Goods may not necessarily be in perfect condition so please check that they of a satisfactory quality for their intended particular use prior to purchase.
- The packaging of the Goods may vary from that shown on the Site.
3. If there is a problem with our Goods or service
3.1 How to tell us about problems.
If you have any questions or have an issue with any Goods or our service generally, please contact us.
4. If you would like to make changes
If you wish to make a change to the Good you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (please see clause 7 below).
5 Price and payment
5.1 Where to find the price.
The price of the Good (which includes VAT and other tax payable) will be the price indicated on the order pages when you placed your order. We take all reasonable care that the price of the product advised to you is correct.
5.2 The price of the Goods
The price of the Goods:
- includes VAT at the applicable rate, unless they are expressly quoted as not including VAT. Any Items sold outside the EU will have the VAT deducted at the point of sale by us and the Customer will be liable for any taxes/import duties/charges incurred in their jurisdiction;
- does not include the cost of delivering the Goods; and
- is quoted in euro (€)(EUR).
5.3 We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
5.4 When you will pay.
We will deduct payment after you receive your Confirmation Email and in any case before the Good is shipped to you.
6. Delivery
6.1 All prices quoted on the Site are exclusive of delivery charges, which are to be paid by the Customer.
6.2 The estimated date for delivery of the Goods will be set out in the Confirmation Email. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the Goods.
6.3 Delivery of the Goods will take place when we deliver them to the address that you gave to us. We use An Post to deliver our Goods to the delivery address provided by you, as stated in the Confirmation Email. You will be responsible for the Goods when delivery has taken place (including ensuring that you follow any instructions or manuals provided with the Goods).
7 Your rights to end the Contract
7.1 You can always end your Contract with us.
Your rights when you end the Contract will depend on what you have bought, when you bought it, if the Good was customised in any way. whether there is anything wrong with the Good, how we are performing and when you decide to end the contract:
- If what you have bought is grossly misdescribed or faulty you may have a legal right to end the contract, see clause 7.3.
- If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2.
- If you have just changed your mind, see clause 7.4. You may be able to get a refund if you are within the 14-day cooling-off period, but this is subject to certain conditions.
· In all other cases (if we are not at fault and there is no right to change your mind), please contact us to discuss possible options.
7.2 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (d) below the Contract will end immediately and we will refund you
in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an upcoming change these terms which you do not agree to.
- we have told you about an error in the price or description of the Good which you have ordered and you do not wish to proceed. Alternatively, you can accept any equivalent product we offer to you.
- the Good is now unavailable or there is a risk that supply of the Good may be significantly delayed because of events outside our control. Alternatively, you can accept any equivalent product we offer to you.
- you have a legal right to end the contract because of something we have done wrong.
7.3 Returning a Good because it is faulty or defective.
Please contact us as soon as possible after the fault occurs and in any case within 30 days of receipt of the Good. We will ask you to return the Good to us (at our expense) and without any undue delay. We will thereafter process your return by the same payment method within 14 days of receiving the Good. Alternatively, you can request a replacement or repair if you so wish. This repair or replacement will be provided free of charge and as soon as possible.
7.4 Exercising your right to change your mind.
For most products and services bought online you have a legal right to change your mind within 14 days of receipt of the Goods and are entitled to receive a refund. You must notify us within the 14 days of receipt of the Good that you are changing your mind and wish to cancel the Contract.
7.5 When you don't have the right to change your mind.
You do not have the right to change your mind in respect of Goods that have been personalised, for example engraved or are custom orders or products sealed for health protection or hygiene purposes such as earrings.
7.6 How long do you have to change your mind?
If you bought Goods from us through our Site, you have 14 days after receipt of the Goods to change your mind. Please let us know you are changing you mind by following clause 8 below.
8. How to end the contract with us (including if you have changed your mind)
8.1 Tell us you want to end the contract.
To end the contract with us, please let us know by contacting us at the phone or email address above. You can also complete and return this form.
8.2 How we will refund you.
We will refund you the price you paid for the Goods by the method you used for payment. If you are cancelling the Contract and returning the Goods because of a defect or the Goods were not as described, we will process the return as soon as possible and in any case within 14 days of receipt of the Good by us. We will also refund any reasonable costs that you incur in returning the Goods to us. Unless you are returning the Goods because of a defect or the Goods were not as described, including your right to change your mind, you are responsible for the cost of returning the Goods to us.
8.3 When your refund will be made.
We will make any refunds due to you as soon as possible and without undue delay. If you are exercising your right to change your mind then your refund will be made within 14 days of us receiving the Good which you have returned.
8.4 Goods must be returned in their original condition with packaging complete and seals unbroken.
The original tag must not have been tampered with and must still be attached to the Goods returned.
9 Returning Goods after ending the Contract.
9.1 If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us. Goods must be returned to 96 Grafton Street, Dublin 2, Ireland as soon as possible in their original condition with packaging complete and seals unbroken. The original tag must not have been tampered with and must still be attached to the Goods returned. You should also include a
return note and proof of purchase. If you are exercising your right to change your mind you must return the Good without undue delay.
9.2 As soon as possible after you contact us to cancel the Contract, we will refund the price of the Goods. If you are cancelling the Contract and returning the Goods because of a defect or the Goods were not as described, we will also refund any reasonable costs that you incur in returning the Goods to us. If you are returning Goods for any other reason, including changing your mind, you will be responsible for the cost of the return. Any refunds will be made by the payment method you used to pay for the Goods.
9.3 If you wish to change or cancel a Contract after you receive the Confirmation Email, it may not always be possible to stop your order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please cancel the Contract pursuant to clause 8 and. return the order and we will reimburse you.
9.4 Please note that your right to return goods does not apply to certain goods. For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty. Items engraved cannot be refunded unless they are defective or faulty.
10. Our right to end the Contract
We may end the Contract if you break it, for example if you do not provide any information which we require or is you do not allow us to deliver the Goods within a reasonable time or if you are in breach of these Terms.
11 Our responsibility for loss or damage suffered by you.
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or where it would otherwise be unlawful to do so
11.3 We are not liable for business losses. We only supply our Site for domestic and private use. If you use our Site for any commercial, business or re-sale purpose, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable. Furthermore, we will have no liability to you for any loss of profit, sales, business or revenue, loss of business, business interruption, loss of business opportunity, goodwill or reputation, loss of anticipated savings or any indirect or consequential loss or damage.
11.4 To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Site.
11.5 Viruses and damage to computer equipment: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site.
12. We are not responsible for delays outside of our control:
If our supply of the Good is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Good you have paid for but not received.
13. Disputes:
Please contact us with any queries and/or complaints in writing as soon as possible after receipt of the Goods. We will try to resolve any disputes quickly and efficiently.
14. How we may use your personal information.
We will only use your personal information as set out in our privacy policy.
15. Other important terms
Resizing of Rings:
If you order a ring, and it is so required, you will be entitled to one (1) adjustment under our complimentary re-sizing service. If a ring has been resized/altered there will be a restocking fee of €150 if returned.
We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by Irish law and you can bring legal proceedings in respect of the products exclusively in the Irish